At Forentiax, we want you to feel comfortable with your outdoor furniture and accessories. This policy explains how to request a return and how refunds are handled for orders delivered in the United States.

Forentiax accepts return requests within 14 calendar days after delivery and voluntarily extends its standard return window to 30 calendar days after delivery, subject to the conditions below. These are store-policy terms, not a statement that U.S. law provides a universal 14-day right to return an online purchase. Nothing in this policy limits rights that cannot be waived under applicable law.

1. Return Window

You may submit a return request within 30 calendar days after you receive the product. If an order arrives in multiple packages on different days, the return period starts when you receive the last package.

During the first 14 calendar days, you may unpack and inspect the product to the extent reasonably necessary to check its nature, features, dimensions, stability, and comfort. Opening the packaging or carrying out a limited inspection does not automatically make the product ineligible for return, provided the inspection does not cause damage.

For requests submitted from day 15 through day 30, the product must be intact, clean, not installed or used outdoors, complete with its components and instructions, and securely packaged. After submitting a request, hand the item to the carrier without undue delay and no later than 14 calendar days after notifying us.

2. Return Eligibility and Product Condition

A new, unused, complete product returned in suitable packaging is generally eligible for a full refund. Include all supplied parts and accessories, such as hardware, feet, armrests, frames, chains, hooks, cushions, covers, and instructions, where applicable.

During the first 14 days after delivery, you may be responsible for a documented reduction in value caused by handling beyond what is reasonably necessary to inspect the product. Examples include extended assembly, outdoor use, exposure to rain or direct sunlight, stains, scratches, deformation, holes, modifications, overloading, or installation contrary to the instructions. We will explain any assessed reduction in writing and will not apply an automatic flat penalty. A return will not be rejected solely because packaging had to be opened for inspection.

3. Custom Products

Custom-made furniture, cushions, or covers produced to individual specifications or clearly personalized at the customer’s request are not eligible for a standard change-of-mind return, where permitted by law. Choosing among standard sizes, colors, or configurations offered in the catalog does not, by itself, make an item custom-made. This exclusion does not limit remedies for defective, damaged, incorrect, or nonconforming products.

4. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or with missing parts, contact us as soon as reasonably possible. Include your order number, a description of the issue, and photos of the product, packaging, and shipping label if available. A missing photo or a note not made at delivery does not automatically eliminate your rights.

Once the issue is confirmed, Forentiax will cover the necessary return, shipping, and handling costs and offer an appropriate solution, which may include repair, replacement, replacement parts, a proportionate price reduction, or a refund, depending on the circumstances and applicable law. We will explain the next steps before you send the product back.

5. How to Request a Return

1. Email customercare01@forentiax.com with your return request.
2. Include your order number, the email address used at checkout, the product you want to return, and the reason for the request. A reason is helpful but is not required for a standard change-of-mind request.
3. Wait for our team to provide return instructions. For large items such as loungers, swings, or hanging chairs, we will coordinate collection or provide an appropriate prepaid label.
4. Pack the item securely, keeping small hardware, chains, hooks, cushions, covers, and manuals together.
5. Hand the package to the carrier within 14 calendar days after notifying us and keep your tracking or collection confirmation.

Do not send a return to our mailing address without first receiving return instructions. This helps ensure large or multi-package items are routed correctly.

6. Return Shipping Costs

Authorized returns under this policy are free, and no return-processing fee is charged. For bulky furniture, swings, or hanging chairs, Forentiax will arrange collection or provide a prepaid return label. For other items, we will provide appropriate return instructions or a label.

If you independently choose a carrier or service different from the one provided or approved by Forentiax, without our prior written confirmation, you are responsible for that service’s cost and any additional risk or cost beyond the return method we arranged. Please contact us before booking a different service.

7. Shipping Charges on Refunds

Standard shipping is free for orders of $222.99 or more. For orders below $222.99, standard shipping costs $12.99.

If you return an entire order, any standard shipping charge actually paid for that order will be included in the refund. If you return only part of an order and keep one or more items, the original standard shipping charge is refunded only if no product from that order remains with you. Orders that qualified for free standard shipping have no original standard shipping charge to refund. These terms do not limit any refund required by applicable law.

8. Refund Timing and Method

We will initiate an approved refund without undue delay and generally no later than 14 calendar days after receiving your return notice. We may wait to issue the refund until we receive the returned product or you provide evidence that it has been shipped, whichever occurs first.

Refunds are issued to the original payment method unless you expressly agree to another method that does not involve additional cost to you. The refund includes the product price and applicable taxes, plus any refundable standard outbound shipping charge described above.

After we issue the refund, it typically appears in your account within 4–7 business days, depending on your bank or payment provider. We will confirm when the refund has been issued, but we cannot control the time your bank or payment provider takes to post it.

9. Outdoor Furniture and Care-Related Issues

Damage caused after delivery by misuse, assembly contrary to the instructions, unauthorized modifications, ordinary wear and tear, weather exposure, or inadequate maintenance is not automatically a product defect. During the first 14 days, any proven reduction in value will be assessed individually. From day 15 through day 30, such condition issues may make a voluntary change-of-mind return ineligible. This does not exclude remedies for a defect that existed at delivery or any rights that cannot be waived under applicable law.

10. Order Processing and Delivery Estimates

• Order preparation: usually 1–3 days.
• Estimated standard delivery: 6–10 business days, depending on the product, destination, and carrier.

These are estimates and may vary due to carrier operations or circumstances outside our reasonable control. The return period begins when you physically receive the product, not when the order is placed or shipped.

11. Applicable Consumer Rights

This policy is intended for orders delivered in the United States. Consumer rights can vary by state and by the circumstances of a purchase. Nothing in this policy waives or limits a warranty, remedy, or protection that cannot legally be waived or limited under applicable federal or state law. If a mandatory legal requirement conflicts with this policy, the legal requirement will apply.

12. Contact Forentiax

For return requests, refund questions, or after-sales support, contact Forentiax Customer Care: